People around the world are increasingly joining Tutanota, and we wanted to find out what their reason for switching email providers was. Obviously, the most important reason is security. But let's dive into the results:*This graph shows what is most important to our users.*
Most of our users agree that Tutanota is privacy-friendly, secure, easy-to-use and fairly priced. More than two thirds say Tutanota is fast and about half our users say that Tutanota is beautiful. We will invest some more time in making Tutanota even more beautiful so we are very much looking forward to our next questionnaire. :)
It is amazing to see, particularly compared to other email services, how happy our users are with our support. As we only offer direct support to paying users, the following graph is limited to Premium, Teams and Pro users of Tutanota.
Graph hinzufügen We excel in support 87% say support replied quickly, 78% were happy with the reply they got (use PREMIUM numbers only!)
Reason for upgrading
We've also asked our paying users why they decided to pay for their secure email and calendar service Tutanota. The top reasons for upgrading where:
- "I didn't need to upgrade, but wanted to support this open source project."
- "I wanted to add aliases."
- "I wanted to add my own domain."
- "I wanted to use the advanced search feature."
One of the most important questions to our users is, of course, what features to them are missing in Tutanota. Most people mentioned that they would love to see the following features added to Tutanota:
- tags / labels (36,7%)
- conversation view (33,3%)
- email subfolders (35%)
- out-of-office notifications (33%)
- offline support (25,5%)
- import (23,2%)
As features are also the most important factor that we need to improve in comparison to other email services, we will focus on adding features to your encrypted mailbox. Our seven developers workd hard to add new features on a monthly basis. We also plan to increase our team by at least three more developers this year to speed up development further.
We are very thankful to our awesome community who helps us achieve this continuous growth. We grow organically according to the rising number of paying users.
Upgrading to one of the paid plans also comes with a lot of benefits. Check them out.