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Splošna vprašanja

Ali je Tutanota zastonj?

Da, Tutanota spletna pošta je zastonj za zmeraj z 1 GB prostora za zasebne uporabnike.

Kaj pomeni "Tutanota"?

Tutanota je izpeljanka iz latinskih besed "tuta" in "nota", kar v prevodu pomeni "varno sporočilo".

Ali je Tutanota odprto kodni program?

Da, vsi odjemalci pošte Tutanota so objavljeni kot odprto kodni programi pod licenco GPLv3. Oglejte si nas na GitHubu. Vabimo vse, da pregledajo kodo in nam podajo povratne informacije ali prispevajo s svojim znanjem.

Ali Tutanota uporablja obnovljivo energijo?

Yes, Tutanota is a green email service that relies exclusively on renewable energy for all email systems.

Ali je Tutanota certificirana?

Podjetje SySS GmbH leta 2013 izvajalo obsežne prodorne teste na Tutanoti. Med testiranjem strokovnjakom ni uspelo priti v sistem ali pridobiti zaupnih podatkov.

Ali lahko uporabljam Tutanoto v poslovne namene?

Yes, Tutanota offers secure business email accounts with whitelabel customizations of the logo and design. You can place the login for your employees directly on a subdomain of your website (custom domain login). Tutanota also offers an encrypted contact form so clients can get in touch with you confidentially directly on your website.

Learn here how to whitelabel Tutanota for your business, how to add an encrypted contact form to your website and more.

Ali Tutanota izpolnjuje GDPR?

Yes, Tutanota as an encrypted email service is perfectly suited for any business that would like to use a GDPR compliant email service.

Does Tutanota offer a data processing agreement according to the GDPR?

Yes, right after registration of a business account you will find a data processing agreement directly in Tutanota under Settings -> Subscription.

Posebne ponudbe za neprofitne organizacije
zastonj neprofitno nevladna organizacija neprofitna organizacija

Za neprofitne organizacije imamo sledeče posebne ponudbe:

  1. Če se nahajate v Avstriji, Kanadi, Franciji, Nemčiji, Italiji, na Nizozemskem ali v Švici, lahko dobite Tutanota Premium kot donacijo v sodelovanju z našim partnerjem Stifter-helfen in tech-soup. Za več informacij si oglejte naš blog.
  2. Prihaja kmalu: če se nahajate na Poljskem, lahko dobite Tutanota Premium kot donacijo v sodelovanju z našim partnerjem tech-soup.
  3. Za vse ostale države ponujamo 50% popust. Za več informacij nas kontaktirajte.

Pogoji:

  • Če uporabljate Tutanota Premium kot donacijo, naši partnerji vzamejo majhno vsoto kot administracijske stroške, da pokrijejo stroške darovanja programske opreme
  • Zastonjska ali verzija s popustom je omejena na uporabnike. Dodatne nadgradnje kot npr. paketi shrambe, morajo biti plačani po standardni ceni.
  • V donacijo je vključenih do 50 uporabnikov. Če potrebujete več uporabnikov, se ne morete prijaviti za donacijo, opisano zgoraj. Lahko pa dobite 50% popust. Za več informacij nas kontaktirajte.
Ne morem dostopati do svojega računa. Kaj lahko storim?
geslo dodatna zaščita izgubljeno prijava dostop koda za obnovitev ponastavitev

If you can't login to your account, this has been caused by one of the following reasons:

  • You forgot your password or lost your second factor: Please read How do I reset my password or second factor?.
  • Your account got suspended due to unpaid invoices: Your account may be suspended if you don't pay your open bills for a long time. Just contact us if you want to continue using your account and include the email address of your suspended Tutanota account.
  • Your account was disabled due to another reason: Some accounts get disabled due to a violation of our Terms of Service. You can contact us if you think that we made a mistake. Please include the email address of your suspended Tutanota account.

Our secure password reset feature enables you to reset your account yourself. Please write down your recovery code somewhere safe.

Vaše Tutanota geslo

Tutanota zaščiti moj privatni ključ z geslom. Ali imate vi (Tutanota) dostop do gesta?
obnovitev ponastavitev geslo

No. When a password is used for authentication (login), it is not necessary that it is known to the server you want to authenticate with. The server only needs a fingerprint (hash) of your password. With Tutanota your hash for authentication is calculated by your browser and only the hash is being sent. Your password never travels the Internet in plain text and it is never seen by our server. As hashes are non-invertible, the server is unable to reconstruct your password from the hash. The server is not able to decrypt your message, but still able to log you in.

Recommended for further reading: Learn how Tutanota automates the encryption process while leaving you in full control of your encrypted data.

Katera zgoščevalna funkcija je uporabljena za gesla?

Your password is salted and hashed with Bcrypt on your device before being transmitted to Tutanota. Bcrypt is the most reliable method because brute-force attacks need much more time in comparison to conventional methods such as MD5 or SHA. With this method we guarantee an integrated confidentiality and we allow you to access and decrypt your emails from desktops and mobile devices instantly.

Kako izberem močno geslo?

Tutanota uses a password strength indicator that takes several aspects of a password into consideration to make sure your chosen password is a perfect match for your secure email account. You can find additional tips on how to choose a strong password here.

Tutanota has no limitations in regard to the password length or used characters; all unicode characters are respected.

Ali Tutanota podpira dvo-nivojsko preverjanje pristnosti (2FA)?

Yes, Tutanota supports two-factor authentication with U2F and TOTP. Here are details on how to set up your second factor in Tutanota.

Please note: U2F is currently not working in Firefox.

Varnost in zasebnost

Kje poteka šifriranje?

Šifriranje in odšifriranje podatkov se izvrši krajevno na vaši napravi po prijavi. Vsi podatki so od začetka do konca šifrirani in samo vi lahko dostopate do podatkov s svojim geslom.

Kaj je šifrirano in kaj lahko vi (Tutanota) preberete?
šifriranje

Tutanota šifrira vse vaše podatke (stike, e-poštna sporočila). Ob pošiljanju e-pošte Tutanota samodejno šifrira zadevo, vsebino in priloge.

Kje so ustvarjeni moji ključi in kako je moj zasebni ključ zavarovan?

Your private and your public keys are generated locally within your browser upon registration. Your private key is encrypted with your password. This way your login password receives the status of the private key. The key is encrypted so strong that only you can use the key for encrypting and decrypting data. This is why a strong password is essential. An automatic password check on the client makes sure that you use a strong password. Your password is never transmitted to the server in plain text. It is salted and then hashed with bcrypt locally on your device so that neither the server nor we have access to your password. With this innovative design you can access your encrypted inbox from any device (desktop, mobile) easily.

Katere šifrirne algoritme uporablja Tutanota?

For the email encryption between users, Tutanota uses a standardized, hybrid method consisting of a symmetrical and an asymmetrical algorithm. Tutanota uses AES with a length of 128 bit and RSA with 2048 bit. Emails to external recipients are encrypted symmetrically with AES 128 bit.

Kako je moja pošta šifrirana s Tutanoto?

The system automatically encrypts all emails stored in Tutanota. Emails between Tutanota users are automatically encrypted end-to-end, emails to external users can be secured with the help of a password. Here we explain the differences between a confidential (end-to-end encrypted) and a non-confidential email.

Independent of the end-to-end encryption, the transport between client and Tutanota servers is secured with SSL and DANE to maximize security. You can check here how to install the DANE browser add-ons.

Kje se nahajajo strežniki Tutanote?

The Tutanota servers are located in secure data centers in Germany. All saved data are subject to the strict German privacy protection laws. Independent of that all data is end-to-end encrypted and cannot be read by the Tutao GmbH as the provider or by any third party.

Ali Tutanota beleži IP naslov ali lahko uporabljam svojo šifrirano pošto anonimno?

Privzeto ne beležimo naslova IP ob prijavi ali ko pošljete e-pošto. Naslovi IP poslane in prejete e-pošte so okrnjeni, tako da vaše mesto ostane neznano.

Beležimo samo naslove IP posameznih računov v primeru hudih kriminalnih dejanj kot so umor, otroška pornografija, rop, grožnje z bombo in izsiljevanje, potem ko smo prejeli veljavni sodni nalog nemškega sodnika. Podrobnosti lahko najdete na [na našem blogu] ({blogDataProtectionGermanyLink}).

Izvedite več na našem blogu, kako se Tutanota bojuje zoper nezakoniti splošni nadzor s ponudbo anonimne e-poštne storitve. Ob vpisu ni potrebno dajati nikakršnjih osebnih podatkov (npr. telefonska številka ni zahtevana). Potrudili se bomo, da boste Premium ali Pro plačali z Bitcoin.

Ali je moj imenik znotraj Tutanote šifriran?

Da, vsi podatki znotraj Tutanote so šifrirani od začetka do konca in dostopni samo z vašim geslom. Skeniranje in profiliranje vaših podatkov ni možno.

Ali lahko izklopim sejo na daljavo?
ip naslov dnevnik beleženje varnost

Yes. You can view and remotely close active sessions under Settings -> Login.

Check our How-to to learn how to enable storing of closed sessions to monitor whether someone else has access to your account. To guarantee the users' privacy, we have implemented the feature as follows:

  • The IP address is stored encrypted, and only the user can decrypt this information. No one else - not even we at Tutanota - can access this information.
  • IP addresses are only stored for one week and then automatically deleted.
Ali brišete neaktivne račune / reciklirate poštne naslove?

Free of charge accounts are deleted if they were not used for at least six months. Your deleted email address (also if it is an alias) will not be recycled for security reasons. There must be no possibility that someone else is able to register your previously used email address, and then, by accident, receive a confidential email that was meant for you.

Aplikacija, klient in navodila

Kje lahko zaprosim za novo funkcionalnost Tutanote?

You can request and discuss new features with us and other users in our Reddit community. You can check whether someone has already requested this feature and whether we have already added it to our Roadmap.

Kako lahko spremenim jezik v Tutanoti?

Jezik v Tutanoti je prevzet avtomatsko glede na nastavitve brskalnika ali na sistemske nastavitve. Prosimo, spremenite jezik tam.

Vabimo vas tudi, da se pridružite naši prevajalski ekipi, da izboljšamo Tutanota v vašem jeziku.

Kje lahko dobim Tutanota aplikacijo?

You can download the Tutanota app from the following stores:

In addition to that, you can also directly download and install the APK for Android. Keep in mind that you will not get updates automatically if you install the app manually instead of using an app store. You can add our blog to your RSS-reader with this link to get notified about updates: RSS-Feed

Potisna obvestila na mojem Android telefonu so počasna. Kaj lahko storim?

Please check the app settings on your phone. As we do not use Google's push notifications service, battery optimization must be disabled for Tutanota to receive push notifications instantly.

This is necessary to offer you an open source email service free from any links to Google.

My Tutanota app on Android was disabled, but I don't see a new version on F-Droid. What can I do?

You need to update your F-Droid repository to see the newest version of the Tutanota Android app.

Zakaj me Tutanota aplikacija opozarja, naj nadgradim WebView?

WebView is a system app on Android devices which allows us to display web content inside the Tutanota app. Newer versions let us use newer technologies to make the app smaller, faster, more beautiful and more reliable. If you experiencing issues or bugs with the Android app, updating WebView has a good chance to help.

Here are instructions how to update WebView on your phone.

Ali je možno spojiti več Tutanota poštnih naslovov v en račun?

Yes, you can add existing email addresses (e.g. Alice2, Alice3) as aliases to a Premium account (Alice1). Before you can add the aliases, you need to delete the other accounts (Alice2, Alice3) and specify the Premium account (Alice1) as the take over account upon deletion. We explain here how to take over the email addresses.

Please note: You are only transferring the email addresses. Emails and contacts stored in the deleted accounts (Alice2, Alice3) are being deleted. Please export important emails before deleting the accounts.

Ali obstaja temna tema za Tutanoto?

Da. Preden se prijavite, izberite 'Več' in 'Spremeni barvno temo', da izberete temno temo. To deluje v vseh Tutanota odjemalcih (splet, namizje, aplikacija).

Kako uporabljati Tutanoto?
Navodila nastavitve pomoč podpora

Tutanota is very easy to use. From the start we focused on usability and kept the encryption process in the background. You do not have to install anything or worry about key handling. Tutanota is as easy to use as Gmail or any other webmail service.

You can start with Tutanota right away. If any questions remain, check our detailed how-to.

This describes all Settings of Tutanota. It also answers common usability questions such as:

How to send an encrypted email?
How to switch to not confidential?
How are contacts sorted?
How to add / rename / delete a folder?
How to use multi-select and shortcuts?
How to upgrade to Premium?
How to set up an alias?
How to send an email from an alias?
How to manage passwords for my Premium users?
How to send emails with my own domain?
How to add an encrypted contact form to my website?
How to delete an account?

Zakaj Tutanota ne uporablja pgp?

Current encryption standards like PGP and S/MIME have several issues that we plan to address with Tutanota. These standards do not support forward secrecy and are not resistant to attacks from quantum computers.

In addition, it is important to us that the subject line in emails is also encrypted. That's why we have developed a solution that is also based on recognized algorithms (RSA and AES) and that automatically encrypts the subject, the content and the attachments. In the future, we plan to upgrade these algorithms to quantum-resistant ones that also support forward secrecy. You can find more information on why Tutanota does not use PGP here.

We also see the importance that Tutanota needs to be interoperable with other encryption solutions. We will develop an API so that Tutanota users can communicate with users of other secure services confidentially in the future.

Katere brskalnike podpira Tutanota? Preko katerih brskalnikov lahko zunanji prejemniki dostopajo do šifrirane pošte?

Tutanota podpira najnovejše verzije sledečih brskalnikov:

Firefox (namizje) Opera (namizje, Android)
Chrome (namizje, Android) Safari od verzije 11.0 naprej (namizje, iOS)
*Microsoft Edge (namizje)

Tutanota deluje tudi v Internet Explorer 11, vendar ta brskalnik ni uradno podprt.

Napredek gre naprej. Kaj prihaja naslednje?
Zemljevid

Prosimo, poglejte sem in sem.

Kolikšna je največja velikost za sporočila in priponke?

Velikost pošte s priponkami, poslane s Tutanoto, je trenutno omejena na 25 MB.

Ali lahko dostopam do pošte preko IMAP ali drugih poštnih odjemalcev?
gmail outlook yahoo thunderbird preusmeritev

To ni mogoče, saj s tem ne bi mogli zagotoviti šifriranje podatkov od pošiljatelja do prejemnika. Namesto tega ponuja Tutanota odjemalce pošte za Linux, Mac OS in Windows.

Kot zunanji prejemnik, ali lahko ponovno dostopam do svoje pošte kasneje?

Yes, you can always access the emails sent via Tutanota through the link from your latest notification email. Old notification links from the same sender are de-activated for security reasons. Your exchanged password, however, stays unchanged as long as the sender does not change it. If you have saved the password upon accessing your confidential emails in your browser, you do not have to re-enter it.

Ali so sporočila ostalim uporabnikom Tutanote vedno šifrirana?

Yes, when sending emails from Tutanota to Tutanota, all emails are encrypted automatically end-to-end on your device. You do not have to enter any passwords.

Ali lahko Tutanota šifrira sporočila za ostale prejemnike (izven Tutanota domene)?

Yes. Tutanota uses a preshared password for sending an encrypted message to an external recipient, to someone who does not use Tutanota. Please check our how-to to learn how to send encrypted emails to external recipients.

Ali lahko dodam poštne naslove z vzdevkom?

Email aliases are additional email addresses that you can use with the same mailbox without having to switch accounts. Aliases are a Premium feature. If you upgrade to Premium (€1 per month), you can add up to 5 aliases.

Find out more about Tutanota aliases in our How-to.

Can I use plus addresses for my Tutanota email address?

No, Tutanota does not support plus addressing (xyz+username@tutanota.com) for Tutanota domains. If you want to register with different plus addresses at different sites, you can add an alias package to your account. Alternatively, you can use a custom domain with catch-all to create an unlimited number of plus addresses for incoming emails.

Ali lahko uporabim svojo domeno znotraj Tutanote?
Ali Tutanota uporablja filter za neželeno pošto?
lažna vsiljena pošta filter pristnost novice

Yes, Tutanota uses a spam filter to keep your mailbox free from spam. We are improving this filter continuously. Should you receive spam emails in your inbox, you can also configure your own spam rules here to blacklist or whitelist certain email addresses or domains.

In paid accounts, only admins can create spam rules that are being applied across all users.

Ali Tutanota podpira filtriranje prejete pošte znotraj nabiralnika za prejeto pošto?

Yes, Tutanota supports an unlimited number of inbox rules / filters for paid accounts. Check our how-to to see how to set up inbox rules.

Ali je pošta v Košu in Vsiljeni pošti izbrisana?

Yes, all emails moved to Trash or Spam are automatically deleted after 30 days. You can also manually empty these folders with one click. Please note: Emails deleted from Trash or Spam folders are physically deleted and can't be restored.

Ali obstajajo omejitve, ki preprečujejo Tutanoto pred zlorabo pošiljateljev vsiljive pošte?

Yes, Tutanota uses different variables to calculate email limits for individual accounts. This is necessary to protect our free and anonymous email service from spammers who try to abuse Tutanota. If spammers were able to abuse Tutanota, it would harm all Tutanota users - ie Tutanota domains could end up on email blacklists, which we have to prevent under all circumstances.

If you receive the following message in your Tutanota account "It looks like you exceeded the number of allowed emails. Please try again later.", the anti-spam protection method has stopped your account temporarily from sending new emails. Please wait a day or two to send new emails again.

If you need to send more emails immediately, please upgrade to our affordable Premium version (1 Euro per month) as limits for Premium or Pro users are much higher. Simply click on 'Premium' in your top menu bar of Tutanota.

Please note that Tutanota is not meant for sending out mass mailings such as newsletters. Please read our Terms & Conditions for details.

Ali se poštni naslovi shranijo avtomatsko, ko pošljem pošto?

Da, poštni naslove se avtomatsko dodajo v šifriran Tutanota imenik, ko pošljete pošto, razen če to opcijo izključite v nastavitvah. Detajle lahko najdete tukaj.

Ali Tutanota podpira uvoz in izvoz pošte in stikov?

You can export individual emails or batch-export emails by using multi-select.

Email import is not yet possible. We plan to support email import as well as an even easier export function with our new secure desktop clients.

You can already import contacts via vCard.

Can I change the signature in a free account?

Yes, you can change the signature in Settings -> Email. Every account can change their signature. To support our free and secure email service, please leave the link to our homepage in your signature.

Ostalo

Če nadgradim na Premium, ali lahko grem nazaj na zastonj?
Premium zastonj naroči odjavi

Yes, you can downgrade back to free anytime. Before this, you need to disable all extra bookings (aliases, storage, additional users). You can keep your main Tutanota email address as a free account.

Check here how you can upgrade and downgrade.

Moj novo ustvarjeni račun je na 48 urnem čakanju. Kaj naj storim?

Some accounts are automatically marked for approval upon sign-up to prevent abuse. This often affects IPs from VPN services or Tor as spammers try to bypass our anti-spam protection method by abusing these services. Please read here why the 48-hour wait is necessary to protect your privacy to the maximum with a truly anonymous email service.

During these 48 hours emails cannot be sent or received. Please do not share your new email address before the blocking has been lifted automatically.

Ne prejemam potrditvenih mailov ali novic. Kaj lahko storim?

Sometimes newly created email addresses are put on hold for 48 hours to prevent abuse. It is important that you do not share your email address until this block is lifted automatically.

If you do use the email address to register elsewhere or sign up for newsletters before the block is lifted, this service will send you a confirmation email, which will bounce. As a result, they will block your email address to keep their sender score high. If this has happened, you will not receive emails from this service even if you click to resend the confirmation email at a later time. You will need to use a different email address for this service or ask their support for help.

Kako rešim Tutanota Captcha pri registraciji?

Tutanota uses its own Captcha so that we do not have to depend on using Google Captcha. This enables us to offer an open source email service without any links to Google.

The Tutanota Captcha shows a clock. You need to enter the displayed time with four numerals, including the colon in the middle. If the displayed time is 8.30 for example, you have to enter 08:30 or 20:30 exactly.

Dobil sem sovražno pošto od ene izmed vaših domen. Kako poročam sovražni govor?
prevara zasledovanje grožnja zloraba zloraba kraja spletnih gesel in osebnih podatkov

If you would like to inform us about abusive usage of one of our domains (tutanota.com, tutanota.de, tutamail.com, tuta.io, keemail.me), please contact us at abuse@tutao.de. Please forward the abusive message to us if appropiate.

If you would like to report abusive usage originating from another provider's email address, you can find contact addresses at abuse.net.

Kam lahko poročam varnostno napako ali ranljivost, ki sem jo našel v Tutanoti?

We at Tutanota take utmost care to secure your mailbox to the maximum. The Tutanota code is published on GitHub, and we invite security experts to check the code. In case you find a vulnerability in Tutanota, please report it directly to us so we can fix it.