You can sign up for a Tutanota account in four easy steps.
You choose one of the available free or paid subscriptions.
Then your account is being prepared. If applicable, you can add your custom domain later.
You choose a payment method, enter your payment details and confirm. If you registered a free account, this step is not required.
The last step is to make sure that you never lose access to your Tutanota account: Tutanota asks you to write down or print your recovery code. Please take the time to store your recovery code in a safe place. The recovery code is the only way to reset your password should you lose it in the future.
To get started, you need to pick one of the available Tutanota domains for your account.
With any of the paid subscriptions, you can later add alias addresses and your custom domain to your new Tutanota account.
Tutanota uses its own Captcha so that we do not have to depend on using Google Captcha. This enables us to offer an open source email service without any links to Google.
The Tutanota Captcha shows a clock. If applicable, you need to enter the displayed time with four numerals, including the colon in the middle. If the displayed time is 8.30 for example, you have to enter 08:30 or 20:30 exactly.
After signing up for Tutanota as your new email address, you can easily switch important conversations over from your previous provider. Simply forward all emails from your previous email account to Tutanota. Here is an explanation of how you can activate this process in your old email account:
In Tutanota you can create an unlimited number of folders. Subfolders are currently not supported, but are planned for future release.
To add folders, please click the plus symbol next to 'Your Folders' in your mailbox. A pop-up opens where you can enter the folder name. The newly created folder will be sorted alphabetically under 'Your Folders'.
You can rename or delete existing folders by clicking on the three-dot button next to the folder.
Emails: You can export/download individual emails or batch-export emails by using multi-select. Email import is not yet possible. We plan to support email import as well as an even easier export function with our new secure desktop clients.
Contacts: You can import and export contacts via vCard.
Calendars: You can import and export calendars via .ics. Login with a browser and click on the three-dot button next to the calendar you wish to import data to or you wish to export.
We recommend setting up 2FA because of its security benefits. Learn in our online security guide how 2FA helps you to keep your emails safe from hackers.
Registering your second factor
You can connect your second factor with Tutanota in Settings -> Login. As admin you can setup second factors for your users in Settings -> User management.
Tutanota currently supports the following second factor types:
Second factors can be added by administrators and users, but only admins can remove assigned second factors.
Note: If you lose your second factor, you will no longer be able to login to your account. To prevent this, you can add multiple second factors. Additionally, please note down the recovery code shown to you when adding a second factor.
Authenticating with your second factor
During login you have to authenticate with one of your second factors. Alternatively, you may also accept that session from another logged in client. If your browser does not support the second factor you had registered, you can only accept the session from another client.
How to reset your second factor if you lose it
For resetting your second factor, you will need your personal recovery code and your password. You can view and also update your recovery code in Settings -> Login.
If you have lost your second factor, click on More -> Lost account access on the login page. There you will have to enter your recovery code as well as your password to delete all your second factors.
You can secure the stored app login with a pin, pattern or biometrics (fingerprint, Face ID etc.). Please go to Settings -> Login -> Unlock method to activate this.
This option will only show after you have stored your login credentials in the Tutanota app. Upon login tick the checkbox 'Store password' to store your login credentials.
Spam detection in Tutanota is multi staged. For incoming unencrypted SMTP emails, the received email is checked against DNS spam lists first. In a second stage we filter emails by executing content checks and mark emails as spam or not. Emails that have been marked as spam will be moved to the spam folder of your mailbox. In a third stage we filter spam on the base of user defined email sender lists. This list provides the possibility to classify email addresses as spam or not as spam. The check is active for all incoming emails and can be configured by the administrator. The rules are valid for all users.
As administrator for a Tutanota account you can configure the email address list here in Settings.
Within a received email, please click on 'Show more', then click on the From address to assign the email address, the domain, or the top level domain with one of the following spam rules:
The "No spam" rule has a higher priority than "Always spam" and "Discard" has the lowest priority.
You can set spam rules for sender addresses (highest priority), domains (lower priority), and top level domains (lowest priority). To add a spam rule for a domain, just enter the domain like xyz.com without putting an @ in front. This rule will also apply to emails sent from a subdomain. To add a spam rule for a top level domain, just put in com - for example - no dot is needed before this.
Rules for domains are restricted. You are not able to assign the rules "Always spam" and "Discard" to Tutanota domains, neither to your custom domains.
You also have the option to allow all emails. To do this, create a spam rule and put in an asterisk * where you would usually put in the email address that the rule should apply to.
Tutanota protects your private data by building the most secure email service. We do not track or sell your data and do not post ads. If you share our mission of making the web more private and secure, please upgrade your Free Tutanota account. You will not only support an amazing service, but you will also get lots of extra features.