How-to for your secure email service
Our detailed How-to explains everything you need to know about your encrypted mailbox.

General

Login, Shortcuts & header info

Tutanota login

  • Here you login to our mail client.
  • Please enter your full email address and password and click login.
  • If you tick 'Store password', your password will be stored in the browser for easier login. Only choose this option if you are using your own device.
  • Click on 'More' to see more options. 'Sign up' to register a new account and 'Switch color theme' to switch to the dark theme (shown in the screenshot above).
  • If you have saved your password, you will see two more options under 'More': 'Different account' to login with another Tutanota email address and 'Delete credentials' to delete the password you have previously saved in the browser.

Tutanota shortcuts

  • Tutanota supports lots of shortcuts. You can display all shortcuts available in any given section of Tutanota by pressing F1 (fn+F1). You can also use HTML shortcuts to design your mails such as Ctrl+b, Ctrl+i, Ctrl+u.
  • Show header info: You can show the mail header by pressing Ctrl+h.
  • Tutanota strips headers from emails sent to protect your privacy.
  • If the technical sender is different from the header info, Tutanota warns you about this. The differing sender information could be a sign that this mail is coming from a scammer.
How does two-factor-authentication (2FA) work in Tutanota?

It is not required to set up 2FA on your account, but it is recommended if you'd like the peace of mind that comes with the additional security.

Registering your second factor

You can connect your second factor with Tutanota in "Settings" -> "Login". As admin you can setup second factors for your users in "Settings" -> "User management".

Tutanota currently supports the following second factor types:

  • Security keys (U2F), e.g. Yubikey. U2F is currently supported by Chrome and Opera.
  • TOTP with an authenticator app such as Google Authenticator, Authy etc.
  • We plan to support more second factor types. Please let us know via social media which ones you prefer!

Second factors can be added by administrators and "normal" users, but removed only by admins.

Note: If you lose your second factor, you will no longer be able to login to your account. To prevent this, you can add multiple second factors and additionally note down the recovery code shown to you when adding a second factor.

Authenticating with your second factor

During login you have to authenticate with one of your second factors. Instead, you may also accept that session from another logged in client. If your browser does not support the second factor you had registered, you can only accept the session from another client.

How to reset your second factor if you lose it

You can reset the second factors if you have noted down your personal recovery code. You can view and also update your recovery code in "Settings" -> "Login".

If you have lost your second factor, click on "More" -> "Lost account access" on the login page. There you will have to enter your recovery code as well as your password to delete all your second factors.

How do I reset my password or second factor?

When you setup a new account, please make sure that:

  • You write your password down and keep it somewhere safe.
  • You write down your recovery code to never lose access to your Tutanota account.

When it is already too late and you can't login to Tutanota, please make sure that:

  • You have entered your email address with the correct ending, e.g. ".de" or ".com"
  • The caps lock key is disabled
  • The time on your TOTP device is synchronized correctly (only applies if second factor authentication with TOTP fails)

We do not know your password and can't modify your second factors. However, there are different ways on how to regain access to your mailbox in case of a lost password or second factor.

Administrator is available

If you are a member of an organization or a business: Ask your administrator to reset your password. Each administrator can reset the passwords of other users and admins. If you want to be make sure to never lose your Premium account, it's best to have at least two administrators.

Recovery code is available

Did you write down your recovery code? If so, you can reset your password or second factor using your personal recovery code by clicking on More > Lost account access on the login page.

You can view and also update your recovery code in Settings > Login. You can also find more information on this innovative reset feature on our blog.

I can proof that I am the owner of the account

Are you able to proof that you are the owner of the mailbox? We can move your original mail address as an alias to a new account. You will be billed 30 € for the mail address transfer to a new account, as this involves manual effort from our support staff. You also need to create a new Premium or Pro account.

Contact us and include the following details to prove that it is your account:

  • Email address of your original account
  • Creation date of your original account
  • Date of last successful login to your original account
  • Date of last transaction of your original account (only for paid customers)
  • Email address of your new Premium account

Emails

Navigation menu: Emails and Folders

Depending on the width of your browser Tutanota displays your folder list, your mail list, and the selected mail.

Mail folders

  • To add folders, please click the plus symbol in the left folder view. A pop-up opens where you can enter the folder name. The newly created folder will be sorted alphabetically under 'Your Folders'. You can add as many folders as you need.
  • To edit this folder later, click on the folder. Then click the symbol with the three dots next to the folder. You can 'Rename' this folder, or 'Delete' it.
  • Please note: If you delete a folder all mails are immediately physically deleted. Make sure to have selected the right folder before hitting 'Delete'.
  • If you are in the 'Trash' or 'Spam' folder, you can click the 'empty folder' symbol next to the folder to completely empty this folder. When you click this symbol, all mails are physically deleted. Physical deletion means that these mails can never be restored, not by you, not by us. They are wiped from our servers.
  • Spam folder: Tutanota automatically puts suspected spam into this folder. If you delete a mail from this folder, it does not go to Trash, but it is physically deleted.
Multi-select, drag & drop, mark unread of mails

Multi select

  • You can use multi-select on desktop (press Shift or Ctrl while selecting and deselecting specific mails) and mobile.
  • You can move all selected mails with drag & drop to any folder.
  • You can click the symbols displayed to the right: 'Move', 'Delete', or the three dots. When you click the three dots, you can choose one of the following options: 'Mark unread', 'Mark read' or 'Export'.
  • In the Tutanota app you can move a mail left, then it goes to Trash. If you move a mail right, it goes to Archive.
Mail handling

Mail menu items

When you select a mail, these options show up to its top.

  • For writing a new mail, simply click the red pen symbol in the down right corner. Shortcut: Click N.
  • The top mail menu has the following options:

    • Arrow left = reply - Shortcut: Click R.
    • Double arrow left = reply all - Shortcut: Click ⇧ + R.
    • Arrow right = forward
    • Folders symbol = Move this email to a folder. When you click this symbol, a folder list opens where you can choose a folder to move the email to. You can also move a mail with drag & drop in a browser or with sliding left and right in the apps.
    • Delete symbol = The mail is moved to Trash.
    • Three dot symbol = You can mark the email unread or export it.
  • If you want to print a mail as pdf, you can use the browser function for printing.

Sender

  • In an opened email, you can click the sender. A pop-up opens where you can show and edit this contact in your address book.
  • You can also click on 'Add inbox rule' (Premium feature) or 'Add spam rule' so that future mails from this contact are automatically moved to a specific folder.

Add rule

  • As a Premium user you can also click 'Add rule' to send all new mails from this sender to a particular folder. Find more details on 'Inbox rules' under section 'Email'.

Sending of mails

Write a mail

Condensed mail window.

  • Click on the red pen symbol in the down right corner to compose a new mail.
  • When you enter an email address into the 'To'-field, Tutanota shows you the preview of matching email addresses from your address book. You can hit 'Enter' to choose the first email address shown or you can keep on typing.
  • Once you have entered an email address in the 'To'-field, the 'Confidential'-button appears in the 'Subject' line. Click on it to send this mail not end-to-end encrypted. You may also switch the default to encrypted/not-encrypted here in your Settings→ 'Default delivery'. Mails to other Tutanota users are always end-to-end encrypted; there is no option to disable this.
  • Below the recipient's email address of an encrypted mail, you enter the 'Password' for the recipient, which you need to share with your recipient via a different channel.
  • Attach files by clicking on the file symbol in the subject line or by using drag & drop.
  • Write your mail like you are used to from other webmail services. When you click 'Send', Tutanota automatically encrypts subject, body and attachments for you.

Write a mail

Enlarged mail window.

  • Click on 'Show' in the 'To' field to enlarge/reduce the options shown. After enlarging it, you can enter Cc- and Bcc-recipients.
  • If you have added an alias in 'Settings', you can also change the mail address you want to send from by clicking on the pen symbol next to the 'Sender' email address. You can change the default sender here in your Settings→ 'Default sender'. This makes your alias the default sender, the Tutanota address will still remain the main account address (name in tab) which can't be changed.
  • External recipients of an end-to-end encrypted mail receive a notification mail from your Tutanota email address. You can choose the language of this notification mail by clicking on the pen symbol on the right (here: English is chosen).

Contacts

User Settings

Login

Login

'Login' shows you several info items about your Tutanota account.

  • 'Login credentials': You can check your email address and your password. When clicking on the pen symbol next to 'Password', you can change your current password to a new one. Please write it down somewhere safe as we can't reset passwords.
  • 'Second factor authentication': Click the plus symbol to the right to add a second factor. Tutanota supports UTF and TOTP for 2FA. Once added all second factors are displayed here. You can delete them by clicking the cross symbol next to each added key.
  • Activate session handling to see who has accessed your Tutanota account. This information is stored encrypted and automatically deleted after one week.
  • 'Active sessions': This shows you the IP address currently being logged in to your account. We only store client and IP addresses encrypted so no one but yourself can access this information. Here you can remotely close sessions, for instance when you have lost your mobile phone and you are still logged in on your phone.
  • 'Closed sessions': Click on 'Show' to see from where you have logged into your account recently. This lets you check whether someone else tried to access your Tutanota account.
Email

Sending mails

Here you can configure how you want to send your mails.

  • 'Default sender': All mails you send are being sent with this email address. If you have aliases added to your account, you can change the default sender address by clicking on the pen symbol. You can also change the sender every time your are composing an email.
  • 'Sender name': This is the name displayed with your sent mails. You can change it by clicking the pen symbol.
  • 'Email signature': You can either use the 'Default' signature when sending mails or by clicking the pen symbol define your personal signature or use no signature at all.
  • 'Default delivery': Click the pen symbol to decide whether new mails should be sent end-to-end encrypted ('Confidential') or not end-to-end encrypted ('Not confidential') by default. You can always change this for individual mails when writing an email.
  • 'Formatting': Click the pen symbol to decide whether all mails should be sent including HTML formatting or converted to plain text.
  • 'Create contacts': Click the pen symbol to decide whether contacts should be created when sending mails ('Activated') or not ('Deactivated').
  • 'Search mailbox': Click the pen symbol to decide whether the search feature for your encrypted mailbox should be 'Deactivated' or 'Activated'. Please note: Search in Tutanota needs to be handled locally on your device as all data on our servers is encrypted. Thus, enabling search consumes memory on your device and might consume additional traffic.

Email aliases

  • 'Email aliases': Click on 'Show Email Aliases' to add alias email addresses or activate/deactivate existing aliases. Click on the plus symbol to add aliases. A pop-up opens where you can type the alias you want to add. Click on the three-dot button to choose the domain for your alias. This can be any of the Tutanota domains or of your own domains that you have added to your Tutanota account. Before doing this, you need to upgrade to Premium or buy an alias package. Please note: Aliases with a Tutanota domain can only be disabled, but not removed. Deactivated aliases must remain linked to your account in case you want to activate them again in the future. When you are using your own domain with Tutanota, you can delete aliases with your own domain and create new ones.

Inbox rules

  • 'Inbox rules' (filter): Click on 'Show Inbox Rules' and then on the plus-button. A pop-up with three options opens: 'Field', 'Value' and 'Target folder'.

    • Field: Click on the pen symbol to define what field should be used for the inbox rule 'Sender', 'To recipient', 'Cc recipient', 'Bcc recipient', 'Subject contains', or 'Header contains'.
    • Value: You can enter text such as an email address, a domain name or required content of the subject or header. Refer to ‘Login, Shortcuts & header info’ to learn how to view the header of an email in Tutanota.
    • Target folder: Click the pen symbol to define what folder the specified mails should be moved to automatically upon hitting your inbox. Before being able to add inbox rules, you need to upgrade to Premium.
  • 'Notifications': Click on 'Show' and the plus symbol. A pop-up opens where you can enter an email address that should be notified once a new mail arrives in your Tutanota mailbox.

Push notifications

  • Tutanota allows you to receive push notifications via other email addresses and via its Android and iOS apps. Push will be sent to your phone even when you are not logged in.
  • To manage what email addresses and mobile devices should (or should no longer) receive push notifications, click here→ 'Notifications'.
  • You can also allow your browser to send push notifications for Tutanota in your browser settings, but only when your are logged in.

Admin Settings

User management

User management

In 'User management' you can manage your account details. If you are using Tutanota Premium, you can also add and manage additional users.

Create a new user
  • Click the plus symbol in the down right corner. A pop-up opens where you can enter the 'Name' of the user, his 'Email address' and a 'New password' for logging in.
  • Please note: Each user gets their own mailbox and login so each user costs extra. If you simply want to add another email address, you can also add it as an alias which is already included in the Premium package.
Manage an existing user
  • Click the user you want to manage to see all available 'User settings'.
  • Click the adequate pen symbol to change the 'Sender name', the 'Password', the 'Global admin' status (Yes/No), 'Administrated by' (Global admin/Local admin), and the 'State' of this user (Activated/Deactivated).
  • Global admins can access the user management and change the passwords of users that they have added to their Premium account. Local admins see only the users that they have been assigned to administrate. They can manage these users, including changing their passwords. Changing of passwords only works within one Premium account. We at Tutanota have no access and cannot reset passwords.

User management

  • 'Second factor authentication': Click the plus symbol to the right to add a second factor for this user. Tutanota supports UTF and
    TOTP for 2FA
    . Once added all second factors are displayed here. You can delete them by clicking the cross symbol next to each added key.
  • 'Groups': Click on the plus symbol to add this user to a group. Refer to 'Groups: Local admin' to learn how to set up a group.
  • 'Contact forms': Click on the plus symbol to add this user to a contact form. Refer to 'Contact forms' to learn how to set up a contact form.
  • 'Email aliases': Click on 'Show Email Aliases' to add alias email addresses or activate/deactivate existing aliases. Please note: Aliases with a Tutanota domain can only be disabled, but not deleted. When you are using your own domain with Tutanota, you can delete aliases with your own domain and add new ones.
  • 'Notifications': Click on 'Show' and you will see all email addresses and the IDs of mobile devices (via the Tutanota app) that receive push notifications about new mails received in the mailbox of this user. You can delete an entry if you do not wish to receive notifications to a particular email address or mobile device anymore.
Global settings

Global settings

  • 'Spam rules': Click on 'Show' to show all defined spam rules. Click the plus symbol to add rules. You have the option between 'No spam', 'Always spam' or 'Discard' depending on a specified email address or domain name. Please find more details on the configuration of spam blacklists and whitelists in our FAQ.
  • 'Custom email domains': Click on 'Show' to show all added custom domains. Click the plus symbol to add your custom domains. You can add as many domains as you need. Details on using custom domains with Tutanota in our FAQ. Next to each custom domain is a three dot symbol. When you click it, you can 'Set a catch all mailbox' or 'Delete' this domain. If you select 'Set a catch all mailbox', you have to choose which email address catch-all mails should go to. This is usually your main admin, but can be any user that you have added to your Premium account. All emails that are being sent to your own domain that do not match any existing email address will be delivered to the catch-all mailbox.
  • 'Security': By Clicking the pen symbol, you can force your users to change their password after an administrator has reset the password. Please note: Only administrators of Premium accounts can reset passwords of their own users, e.g. all users of a custom domain. Tutanota as the mail service provider cannot reset your passwords for security reasons.
  • 'Audit log': This log is only visible to admins of Tutanota Premium accounts. It contains important administrative actions, e.g. if you have added a second factor to one of your user accounts, or if you have changed the password of one of your user accounts.
Whitelabel

Whitelabel

  • Click on the pen symbol to activate whitelabel (€2 per user/per month). When you order the whitelabel feature, you can activate the Tutanota login at your own domain (a subdomain), change the look of Tutanota according to your needs (e.g. Corporate Identity) and create secure contact forms for your clients.

  • 'Whitelabel domain': Click the pen symbol to activate the whitelabel feature for your own domain. A pop-up shows up where you have to enter the following information (shown in the screenshot):

Activate whitelabel

  • Choose a subdomain of your own domain, at which you would like to reach the Tutanota login. This must be a subdomain, a main domain is technically not allowed. Set the CNAME DNS entry for that domain to point to login.tutanota.com. Keep in mind that the DNS changes may take a while until propagated.
    • Upload your domain's SSL certificate chain and
    • your domain's private key to enable the Tutanota login at your domain. Both must be provided in PEM format (base64 coded).
    • 'Custom logo': Click the pen symbol to upload your logo. It will be shown in the top left corner (38x280 pixel) when you load Tutanota at your own domain.

Custom colors

  • 'Custom colors': Click the pen symbol to set the colors according to your own corporate design. If you don't set a color, the default color from the Tutanota style sheet will be taken.
  • 'Custom meta tags': Click the pen symbol to enter a meta tag.
  • Now you can open your custom domain in your browser and see the Tutanota login with your own logo and own colors.
Whitelabel: How can I get the Tutanota login at my custom (own) domain and configure colors and my logo?

When you order the whitelabel upgrade for your Premium account you can activate the Tutanota login on your own domain (a sub-domain), change the look of Tutanota according to your needs (e.g. corporate identity) and create contact forms for your clients. If you send confidential messages to external recipients, those recipients are also directed to your whitelabel domain.

Complete list of possible customizations:

  • Set custom logo (displayed on your whitelabel domain instead of the Tutanota logo)
  • Set custom colors (displayed on your whitelabel domain)
  • Set custom meta tags for the Tutanota app on your whitelabel domain, like title and social media texts
  • Set a custom imprint link (displayed in the "More" menu on the login page of your whitelabel domain instead of the Tutanota imprint link)
  • Set a custom notification email text for external recipients (coming soon).

Preconditions for applying the whitelabel feature:

  • You need your custom whitelabel domain. This must be a subdomain. A main domain is technically not allowed. It is also not allowed to add an email domain as whitelabel domain.
  • You need a valid SSL certificate for your whitelabel domain and you need to make sure to update it in Tutanota before it expires.

This is how you can setup your whitelabel domain:

  1. Choose a subdomain of your own domain, at which you would like to reach the Tutanota login.
  2. Set the CNAME DNS entry for that domain to point to login.tutanota.com. Keep in mind that the DNS changes may take a while until propagated.
  3. Enable the Tutanota login at your domain by uploading your domain's SSL certificate chain and private key here in your Tutanota Settings - Whitelabel. Both must be provided in PEM format (base64 coded). The private key file content must start with the line "-----BEGIN RSA PRIVATE KEY-----" or "-----BEGIN PRIVATE KEY-----". The certificate file content must start with the line "-----BEGIN CERTIFICATE-----". In order to create a certificate chain from individual certificates create a file in a text editor. Then first copy your domain's certificate into that file and below that certificate any intermediate certificate or certificate bundle that was provided to you in addition to you certificate file. Your certificate chain file might then look like this:

    -----BEGIN CERTIFICATE-----
    (Your SSL certificate, e.g. from your_domain_name.crt)
    -----END CERTIFICATE-----
    -----BEGIN CERTIFICATE-----
    (Your intermediate SSL certificate, e.g. from intermediate.crt)
    -----END CERTIFICATE-----

  4. Optionally upload your custom logo to be shown when you load Tutanota at your own domain.

  5. Optionally configure your custom colors to be used in Tutanota when you load Tutanota at your own domain.

Now you should be able to open your custom domain in your browser and see the Tutanota login with your own logo and own colors. Additionally you may now order and setup contact forms ("Settings" -> "Contact forms") which allows you to be contacted confidentially.

Please note that your whitelabel customizations will not be visible in the mobile apps.

Contact forms

Contact forms

Contact forms allow you to be contacted confidentially as all messages are automatically end-to-end encrypted.

Create a new contact form

  • Click the plus symbol in the down right corner. A pop-up shows up which lets you create a new contact form.

Create contact forms

  • 'Receiving mailbox': Click the user symbol (left) to select one user who should receive all emails sent via the contact form.
  • 'Responsible Persons': If you do not enter anything here, contact requests can be passed on to all users on your domain by the receiving mailbox.
  • 'Path': Enter a path to the link where your contact form should be displayed.
  • 'Language': Click the three-dot symbol to add another language to your contact form (i.e. French, German, Spanish). Visitors of your website will automatically see the language defined in their browser settings. Once you have added another language, a cross symbol appears so that you can delete any language you do not need anymore.
  • 'Page title': Enter a title for your contact form to be displayed on the website. A page title needs to be entered for all added languages.
  • 'Header', 'Footer', 'Help page': You can enter three different text fields either in rich text format or as HTML source code. You can switch between rich text and HTML by clicking on the pen symbol to the right. The entered text will be displayed on the contact form on your website.

Manage existing contact forms

  • Click the contact form you want to manage.
  • Click the pen symbol to the right to edit this form. The pop-up shown above opens. You can manage all fields described under 'Create a local admin group'.
  • Click the copy symbol to copy this form. A new contact form pops up where you can change all required fields shown under 'Create a local admin group'. At least the 'Path' and the 'Receiving mailbox' must be changed as the new form must have its own web link and its own recipient.
  • Click the delete symbol to delete this contact form.
  • Click the Export button further down to export a CSV log of all contact form requests in a given period of time.
Setting the administrator of users and contact forms
  • The global admin can create a local admin group to add as well as manage administrators of users and contact forms. Please refer to 'Create a local admin group' for details.
  • The user who creates another user or contact form becomes the administrator of the created entity. More precisely, the admin group in which the user is member will become the admin of the entity. If the user is a global admin, then the entity is administrated by the global admins. If the user is a local admin (i.e. member of a local admin group), then that local admin group becomes the admin.
  • The global admin can change the administrator of a user by selecting a local admin group under 'Administrated by'.
  • Local administrators only see those users and contact forms that they administrate.
  • Even if an entity is administrated by a local admin group, the global admins can still administrate the entity.
  • A contact form is always administrated by the administrator of its receiving mailbox. So if a global admin changes the receiving mailbox of a contact form, the admin of this user mailbox becomes the administrator of the contact form.
Subscription: Book Extra Features for your Tutanota mail account

Subscription

  • Click on 'Upgrade' to upgrade your free Tutanota account to Premium or Pro. Go to the screenshot below to view the upgrading process.

Once upgraded you can add 'Extensions':

  • Please note: When you want to downgrade back to the free version, you have to disable all these extensions as they are only available to paying Tutanota users. This means, for example, that all your aliases must be deactivated. They will still be linked to your account so that you can reactivate them when you upgrade again at a later stage.
  • 'User accounts': You can manage your current user by clicking on the pen symbol or you can add more users to your account by clicking on the plus symbol.
  • 'Storage capacity': Click on the pen symbol to add another storage package to your account.
  • 'Email aliases': Click on the pen symbol to add another alias package.
  • 'Groups': Click on the plus symbol to add a local admin. Refer to 'Local admin' to learn how to set up a group.
  • 'Whitelabel': Click on the pen symbol to add the whitelabel feature to your account. This allows you to customize your account: login via your website, add custom logos & colors.
  • 'Contact forms': After adding whitelabel, you can also add a contact form to your website. This allows visitors of your website to directly get in touch with you via Tutanota's end-to-end encrypted contact form.
  • 'Delete Account': Here you can delete the account. Your email address and aliases will be deleted and can't be reactivated. If you want to use your Tutanota email addresses in another account, it is important to enter the 'Take over email address' here. Then you can add the deleted email addresses to the stated Tutanota take over email account.

Upgrade

  • Choose whether you are using Tutanota for 'Private' use or for 'Business' use. This differentiation is necessary for tax regulations.
  • Choose whether you want to pay 'Yearly' or 'Monthly'. When you choose 'Yearly', you get two months for free.
  • Click on 'Select' of the package you want to upgrade to. This takes you to the payment procedure.

Payment

  • Choose your payment method: Credit card or PayPal. Note: When choosing Tutanota for Business, you can also pay via invoice. The invoice will be sent to your Tutanota account and must be paid withing two weeks time. In case of no payment being made, two reminders will be sent before the account is closed.
  • Enter you payment details.
  • Choose your country of residence.
  • Click 'Next'.

Confirm

  • Once all payment data is entered, a booking summary will be shown.
  • Check the summary and click 'Buy' to complete your order.
How can I use Tutanota in my organization or company with my own domain?
  1. Register a Tutanota Premium account here . This will be your initial administrator account. Once you have added additional accounts to your initial administrator account, you can mark all - or just some - as admin accounts. Your administrator account(s) can configure all general settings and manage user accounts, e.g. reset user passwords. As we at Tutanota can not reset passwords, we recommend to have at least two admin accounts. This way you can reset each others password in case you lose one.
  2. Add your domain in "Settings" -> "Global settings" -> "Custom email domain". There you will also find instructions on how to configure your MX DNS entries first in order to route incoming SMTP emails to the Tutanota email servers.
  3. Add user accounts (i.e. mailboxes) for your domain in "Settings" -> "User management". If you have a large number of users, you can import a CSV file containing user name, email address and optionally the user password. This is useful to automatically create all user accounts in one step.
  4. Provide the user passwords to the users, so they can log in into their mailboxes.

Local Admin Settings

Create a local admin group

Local admin

  • Click the plus symbol in the down right corner. A pop-up shows up. The group type can be chosen as 'local admin'. Choose 'Local admin' if you want one of your users (e.g. a project manager) to administrate all users working on this particular project. Set a name for this group. Click OK. You have created a local admin group. Refer to 'Manage an existing local admin' to find out how to add users to this group.
Manage an existing local admin group

Local admin

  • Click the local admin you want to manage. To the right you have several option to manage this group.
    • 'Name': Click the pen symbol to change the name of the group.
    • 'Administrated by': Local admin groups have to be administrated by a Global admin.
    • 'State': Click the pen symbol to activate/deactivate this group.
    • 'Group members': Click the plus symbol to add as many group members as you like. This should be at least one as the Group member is the local admin of all added administrated groups/users.
    • 'Administrated groups': This list contains all users that the local admin(s) added under 'Group members' administrates.
    • Log in with the group member account (here: Bob) to see all Setting options of the local admin.
Login with the local admin

Manage users

Local admin

  • Go to Settings → User management. You can see all users that this local admin administrates. Please refer to Section 'Manage an existing user' to see all available administrative options.

Manage groups

Local admin group

  • Go to here in Settings .
  • Click the local admin you want to manage.
  • Manage a local admin: To the right you have several options to manage this local admin. The local admin has less options compared to the global admin who originally set up this group. You can see this by comparing the local admin options with 'Manage an existing local admin' (global admin options).
    • 'Name': Click the pen symbol to change the name of the group.
    • 'State': Click the pen symbol to activate/deactivate this group.
    • 'Group members': Click the plus symbol to add as many group members as you like. This should be at least one as the Group member is the local admin of all added administrated groups.
    • 'Administrated groups': This list contains all users that the local admin added under 'Group members' administrates. The local admin cannot add anything here.